Trading Application Support (VP) – Top-tier Hedge Fund

A well-established hedge fund is looking for Application Support to join its their team in Hong Kong.

Job Responsibilities

• Monitoring the platform and taking proactive action to provide a very high level of support service
• Being the primary contact for front-office covering traders in handling queries of both a technical and a strategy-specific nature
• Provide support/trouble shooting on Real-time monitoring and Transaction Cost Analysis systems
• Managing and tracking of daily production problems ensuring timely resolution and effective communication to clients
• Liaise with developers, team members in other regions and senior management regarding product developments and issue escalation/tracking

Job Requirements

• Degree Holder in Computer Science or related field
• Very strong communication skills with fluency in English
• Excellent prioritisation, analytical and problem-solving skills
• Good client management and interpersonal skills
• Highly self-motivated with a collaborative approach